Customers & loyalty

In this module

• Customer portal

  Your customers get their own account: bookings, contracts, invoices, fines, and credit, without calling you.

• Profile completion

  A live score of what's still missing — CIN for Tunisians, passport and entry date for visitors. Booking opens only when the file is complete.

  Works well with Second driver

• Verified customers

  A complete, checked file earns a badge, so your team knows at a glance whose papers are in order.

• Customer risk

  See a customer's record before you hand over the keys, and block the ones who have earned it.

  Works well with Driver scoring

• Loyalty programme

  Four tiers, your own discount and benefits per tier, and points campaigns for when you want to lift a quiet month.

  Works well with Limited-time promotions

• Reviews

  Collect reviews after a rental, reply to them, and show them on your site.

  Works well with Agency directory

• Favourites

  Customers save the cars they like and come back to them.

  Works well with Car catalogue, Waitlist

• Messaging

  Talk to customers inside the platform, in real time, with the whole conversation in one place instead of scattered across phones.

  Works well with Live team activity

• Saved replies

  The answers your team types ten times a day, written once.

• Deposit reduction

  Offer a lower caution to customers who qualify — retired, salaried, property or vehicle owners — with the claim verified before it counts.

  Works well with Deposit ledger

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